1 Orders, Delivery & Returns
1.1 Where can I find more information on shipping?
Information on shipping can be found here
1.2 Where can I return my order?
Monroe & Kent offers a 30 Day Love It or Return It ™ guarantee. If you wish to receive a product or an order within 30 days of delivery, please contact our customer service team using the form to the right.
Please note, we do not accept back any merchandise without a Return Authorization (RA) number.
1.3 How long will my refund take?
Refunds are issued within 14 days of receipt of merchandise back to our warehouse. Refunds are issued to the original method of payment used.
1.4 Where can I find information on my returns & order cancelations?
Details of all Orders, Return Authorizations, and Order Cancelations can be found by logging into your account via monroeandkent.com
1.5 How do I cancel my order?
If you have not completed the check out process, you can cancel your order by closing the browser window, using your browsers back button or by emptying your cart by selecting the "X" next to each of the products in your cart.
Please note, if you are logged into your Monroe & Kent account, your items will remain in your cart unless you select "X" next to each of the products.
If you have completed the checkout process, typically you have 48 hours in which to cancel your order after which, once it enters the shipping process, we are unable to cancel an order and it would need to be returned as per our returns process. To cancel an order please use the form to the right of this page or call (609) 949-1616 between 10 am and 6 pm EST Monday through Friday.
Orders are not processed on a Saturday or Sunday.
1.6 Can I place an order over the phone?
Absolutely. To place a telephone order and to check out with a debit or credit card or bank transfer, please call (609) 949-1616, Monday through Friday - 10 am to 6 pm.
1.7 How do I know that you received my order?
Once you complete the check out process, you will be directed to a confirmation page that contains your order reference number.
Additionally, you will receive an email that details your order and is confirmation that we received are in receipt of your order and payment.
1.8 How do I know that my items are in stock?
Over 80% of the products that are featured on Monroe & Kent are in stock and ship within 72/96 hours.
If a product or products are not in stock, this will be indicated on the product page along with an estimated in-stock date.
1.9 How do I order for delivery to an address different to mine?
Having an order shipped to an address that is different to your billing address is simple.
At check out enter the address that is associated with your method of payment, and for the shipping address, please enter the address that you would like your order shipped to.
The exception to this is if you are applying for finance. If you are financing your order, the address that is used to apply for finance must also be the address that is used for delivery. Orders that do not meet this criteria will be canceled.
1.10 If I order more than one item, will they all arrive at the same time?
Monroe & Kent ships merchandise from a variety of warehouses located throughout the United States.
With that in mind, we cannot guarantee if you order more than one item, that it will arrive in the same delivery.
We will, however, provide you tracking information for packages under 50lbs in weights and coordinate delivery windows with you for heavier pieces.
If you are taking time off work to receive a delivery, we have your complete order shipped to a warehouse nearest to you and arrange for onward delivery as one truck. If you would like to take advantage of this, please contact us via the form to the right.
1.11 Do you ship internationally?
At this time, we ship soft furnishings and accessories to all 50 States and furniture items to the 48 contiguous States.
We are unable to ship internationally.
2 Credit & Payments
2.1 Can I use store credit online?
Absolutely, if you opted for store credit when you returned merchandise, or if we issued you with a store credit, you may redeem this at checkout towards any future purchase.
Store credit does not have an expiration.
2.2 When is my card charged?
We secure an authorization for the total amount of your order immediately and collect the amount from your credit card within three business days, less any cancelations or refunds that we may issue.
2.3 What cards do you accept?
We accept all major credit and debit cards, including American Express, Visa, Mastercard, and Discover.
We do accept pre-paid gift cards that bear the American Express, Visa or Mastercard logo.
2.4 How do you calculate tax for my order?
Tax is charged based on the local law in your State. Typically we only charge sales tax on customer purchases where we have a "nexus", meaning we have a warehouse or office in the State in which you reside.
Tax due is calculated and displayed at checkout.
